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Start a Remote Assistance Session with E-Mail
Use Remote Assistance via E-Mail
To ask Remote Assistance via
e–mail, follow these steps:
- Click Start, and
then click Help and Support to open the Help and Support
Services page.
- Click Invite a friend
to connect to your computer with Remote Assistance. This is located
under the Ask for assistance heading. The opening page of the
Remote Assistance wizard appears.
- Click Invite someone to
help you, and then enter the e–mail address of the friend, coworker,
or support professional. Click Continue. The E–mail an
invitation page appears.
- Enter your name, and then
type a message summarizing your problem. Click Continue. Set an
expiration time for the session, and specify a password.
- Click Send Invitation.
Note: You must relay the password to your friend, coworker, or support
professional in a separate communication such as a phone call or e–mail.
- The wizard confirms that
the invitation was sent successfully.
Your friend, coworker, or
support professional can then accept the invitation and initiate Remote
Assistance as in the previous methods.
To accept the e–mail
invitation and initiate Remote Assistance via e–mail
- Open the e–mail message
and the attached file. Enter the password in the dialog box. Click Yes.
- When the Remote Assistance
screen opens showing the remote desktop, click Take Control. At
this point, the person who sent the invitation must confirm permission for
you to take control.
Post your questions, comments, feedbacks and suggestions
Contact a consultant
Related Topics
How to configure Remote Assistance without sending invitation
How to use Remote Assistance without sending invitation
Unable to log you on because of an account restriction
How to modify the remote Assistance Invitation
Three ways to use Remote Assistance
Use Remote Assistance via Instant Messaging
Use Remote Assistance via E-Mail
Use Remote Assistance via Sending a File
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